Hopebridge Case Study

Sneak Peak

The Customer: Hopebridge Autism Therapy Centers

The Need: Hopebridge needed to streamline orders for branded print marketing materials, custom screen-printed shirts, and more across its rapidly expanding nationwide roster of centers.

The Answer: Hopebridge uses Harmony’s Web-to-Print Portal at all 100+ locations across 11 states, enabling each center to order branded materials quickly, conveniently and cost-effectively.

The Challenge

Maintaining a Unified Brand While Experiencing Rapid Growth

Hopebridge is not only one of America’s leading autism therapy providers, but one of the largest. As the need for their services has grown, so has the number of centers. However, using multiple vendors to fulfill employee uniform orders was proving problematic. In addition to issues with quality and inconsistent pricing, the Hopebridge marketing team was bogged down by requests from centers to manage orders and vendor relationships.

Mikaela Malott, the Director of Marketing and Physician Engagement at Hopebridge, said, “We needed to make ordering employee uniforms, print brochures, direct mail, and other merchandise more efficient, while ensuring our brand’s look remained united.”

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The Solution

Empowering Local Centers to Order On-Demand

Harmony’s Web-to-Print portal empowers Hopebridge to streamline processes and its employees to order marketing-approved branded materials with ease. “Harmony’s Web-to-Print portal is our one-stop-shop for deploying branded pieces across all our centers,” said Mikaela. Ali Thomas, the Vice President of Talent and Development at Hopebridge, says, “Our team members can focus on our mission and patients because Harmony enables them to get the resources they need in an efficient way that doesn’t take up their time and efforts.”

Caring and Committed Customer Service

Mikaela maintains Harmony’s customer service is phenomenal. “When our employees have questions about sizing, delivery or product quality, they can contact Jennifer Segraves, our rep at Harmony, and get answers immediately. This removes a huge burden from our marketing and administrative teams,” says Mikaela. In addition to its many locations, Hopebridge employs a variety of remote workers, and the Web-to-Print portal accommodates their needs by delivering items directly to them, no matter where they are in the US.

The Results

Reducing Labor and Shipping Costs

Hopebridge has realized significant savings with Harmony. “Partnering with Harmony to create our employee and new patient kits — without using man hours on our side — has saved us countless dollars,” said Ali. What’s more, since Hopebridge began using Harmony for branded screen-print shirts, print brochures, signage, promotional products, and other print fulfillment projects, the company has saved a whopping 50 percent in shipping costs.

Ongoing Partnership

Instant Gratification

Hopebridge appreciates that Harmony responds to their needs quickly with great solutions. Ali shares, “We added an embroidered fleece top to our staff store that was popular. Then I got an e-mail from a Florida employee saying, ‘We love this, but it’s hot here. Can we get it in a dry fit?’ I reached out to Harmony and within 24 hours it was added, and our Florida team received their new shirts by the end of the week.” 

Harmony Helps Hopebridge Departments

Mikaela shares Harmony is a hit company-wide; “From our HR team, to our Compliance and Safety team, to the Physician Sales team, and beyond, everyone knows you can count on Harmony to create beautifully branded pieces that put Hopebridge in the best light.”

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